Privacy Policy

At Boo & the Duck, we value your privacy and want you to feel safe while shopping with us. This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

Your name
Phone number
Email address
Billing and shipping address
Order and purchase details
Payment information
Information you provide when contacting us

We may also automatically collect certain information about how you use our website, such as your device, browser, IP address and pages you visit.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Confirm and communicate about your purchases
Provide customer support
Process returns and exchanges
Improve our website, products and shopping experience
Send order updates and important service-related messages
Send promotional or marketing communications when you have chosen to receive them
Prevent fraud, misuse or other security issues

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not store your complete card, UPI or other payment credentials on our own servers. Payment information is handled by the applicable payment provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic and help us provide relevant marketing.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties who help us operate our business, such as:

Payment providers
Shipping and courier partners
Website and e-commerce service providers
Marketing and advertising service providers
Technology and analytics providers

We only share information where reasonably necessary to provide our services, operate our business, comply with legal requirements or protect our rights.

6. Marketing Communications

If you choose to receive promotional messages from us, we may contact you about new collections, offers, launches and other Boo & the Duck updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the message or by contacting us.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Children's Privacy

Boo & the Duck sells children's clothing, but our website is intended to be used by parents, guardians and adults.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other services.

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing them with your information.

10. Your Information

You may contact us to ask about the personal information we hold about you or to request correction of inaccurate information, subject to applicable laws and requirements.